To keep our guests and staff safe in the coming weeks and months we have implemented some changes to our business. We will continue to monitor and assess each of these measures and change them as we see fit. Below you will find a brief list of some of the things we have changed to keep everyone safe.
Breakfast is back in our restaurant but social distancing is still key for us. We will ask you to book in a time slot between 8am and 10am so we can stagger our guests arrival time to ensure social distancing is kept at all times.
Otherwise the only change is the lack of a buffet but we have a range of hot and cold items to suit all tastes and preferences. Take a look at our sample menus on the Food & Drink section.
To keep the risk to our staff as low as possible we are minimising the housekeeping responsibilities during a guest’s stay. While the room is in use no staff members will enter, except when specifically requested. New linen and towels can be provided but will not be automatically changed without request. If you run out of tea or coffee we will happily provide these for you at any time.
After a room is vacated it will undergo a thorough cleaning of all touch points and hard surfaces with an antiviral cleaner, and where possible will be left for a minimum of 24 hours before a new guest arrives. All linen is being washed per the UK government guidelines for hotels.
Communal areas of the hotel will be sanitised 4 times daily by a member of our team. Each team member has been trained and briefed on our new hygiene and cleaning standards.
Whilst we search for a new food partner Victorian House are not currently providing evening meals. If you would like to get takeaway from the fantastic local selection you are able to eat this in our restaurant. We can provide a full drinks service, plates and cutlery for you to enjoy your meal.
Of course, we implore you to try the brilliant restaurants in the area including Lewis’ Bistro, Tweedies Bar and Lodge and The Yan.
Where possible, we will be operating a contactless check in and payment procedure. Your key will be available to you on arrival and the card details we hold for your reservation can be charged without you presenting a card at check in.
Payment will be taken on arrival, so that at check out you can simply leave your key in our reception area, say goodbye to a team member and head for the door.
We have placed hand sanitiser on each entrance and exit into the building. Please use it on arrival and each time you leave the premises. This will help keep our staff, other guests and community safe.
It is now a lawful requirement for you to wear face coverings at all times in the hotel unless you are sat at a table for breakfast or drinks.
With the new 1m + social distancing guidelines we feel we can operate without a one way system in place. At certain points through the hotel it may be necessary to give way to people in narrow corridors and stairways. Please keep in mind the safety and wellbeing of all the people you meet within Victorian House and keep as much distance as you’re able to.
We are unable to take reservations for groups of more than 6 people.
Please let us know if there’s anything else you wish to discuss or whether you require childrens beds, have any dietary requirements or need a dog friendly room.