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We're back and working hard to keep you safe!

To keep our guests and staff safe in the coming weeks and months we have implemented some changes to our business. We will continue to monitor and assess each of these measures and change them as we see fit. Below you will find a brief list of some of the things we have changed to keep everyone safe.

Breakfast

Breakfast is back in our restaurant but social distancing is still key for us. We will ask you to book in a time slot between 8am and 10am so we can stagger our guests arrival time to ensure social distancing is kept at all times. 

Otherwise the only change is the lack of a buffet but we have a range of hot and cold items to suit all tastes and preferences. Take a look at our sample menus on the Food & Drink section.

Housekeeping

To keep the risk to our staff as low as possible we are minimising the housekeeping responsibilities during a guest’s stay. While the room is in use no staff members will enter, except when specifically requested. New linen and towels can be provided but will not be automatically changed without request. If you run out of tea or coffee we will happily provide these for you at any time.

After a room is vacated it will undergo a thorough cleaning of all touch points and hard surfaces with an antiviral cleaner, and where possible will be left for a minimum of 24 hours before a new guest arrives. All linen is being washed per the UK government guidelines for hotels.

Communal areas of the hotel will be sanitised 4 times daily by a member of our team. Each team member has been trained and briefed on our new hygiene and cleaning standards.

Evening food options

Our pre-lockdown light bites and Cumbrian Tapas snack menu has been temporarily suspended in favour of a more substantial dining option. To ensure that none of our guests struggle to find a meal during their stay we have teamed up with our friends at The Yan to provide our guests with a beautiful dining experience. The Yan’s menu can be found on our website in the “Food and Drink” section. Orders must be placed by 11am the day before you intend to dine with us.

Of course, we implore you to try the other brilliant restaurants in the area including Lewis’, Tweedies, Good Sport and Jumble Room but please remember that each business will have made their own changes to deal with the current situation. Check their websites and social media for updates.

Check in & check out

Where possible, we will be operating a contactless check in and payment procedure. Your key will be available to you on arrival and the card details we hold for your reservation can be charged without you presenting a card at check in.

Payment will be taken on arrival, so that at check out you can simply leave your key in our reception area, say goodbye to a team member and head for the door.

Social distancing and guest safety

We have placed hand sanitiser on each entrance and exit into the building. Please use it on arrival and each time you leave the premises. This will help keep our staff, other guests and community safe.With the new 1m + social distancing guidelines we feel we can operate without a one way system in place. At certain points through the hotel it may be necessary to give way to people in narrow corridors and stairways. Please keep in mind the safety and wellbeing of all the people you meet within Victorian House and keep as much distance as you’re able to.

Contact

Victorian House
Broadgate, Grasmere Village
Cumbria LA22 9TA

Telephone: 015394 35217
Email: reception@victorianhousehotel.co.uk

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Please let us know if there’s anything else you wish to discuss or whether you require childrens beds, have any dietary requirements or need a dog friendly room.